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Future Performance Training
Home
About Us
Team Gallery
Info
New Applications
Training Calendar
FAQ
Blog List
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Special Projects
GETC Qualifications
NC Qualifications
FETC Qualifications
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Certiport Qualifications
QCTO Qualifications
Keys 2 Life
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Keys 2 Life Leaders For Life
Home
Courses
Keys 2 Life Programmes
Keys 2 Life Leaders For Life
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Topic outline
Course Introduction
Course Introduction
Course Introduction
Announcements
Forum
Keys 2 Life Leadership Programme
File
Video-Internet Generated Answers
File
Student Orientation Guide
Assignment
Student Tracker-Keys 2 Life Leders for Life
Checklist
Leadership and Management
Leadership and Management
Leadership and Management
The Concept of Leadership
Page
The Concept of Management
Page
Concepts of Leadership And Management
File
Leadership Theories
Page
Video: Leadership Theories
File
Motivation as a Leader
Page
Theories of Motivation
Page
Additional Reading: Theories of Motivation
File
Additional Reading: Functions of a Manager
File
Self-Assessment Tools
Page
Resource List - Leadership
Page
Leadership and Management Quiz
Leadership and Management - Knowledge Questions
Assignment
Concepts Practical Questions
Assignment
Introspective Questions
Assignment
Emotional Intelligence
Emotional Intelligence
Emotional Intelligence
Resources - Emotional Intelligence
Page
The Concept of Emotional Intelligence
Page
How Will Emotional Intelligence (EI) Help You?
Page
Dimensions of Emotional Intelligence
Page
Emotional Intelligence in the Workplace
Page
Techniques for Improving Emotional Intelligence
Page
Giving and Receiving Feedback Using Emotional Intelligence
Page
Additional Reading-Tasks of a Leader
File
Additional Reading - Motivation Q&A
File
Emotional Intelligence Multiple Choice
Assignment
Formative Assessment - Emotional Intelligence
Assignment
Building Workplace Relationships
Building Workplace Relationships
Building Workplace Relationships
Establishing Constructive Relationships
Page
The concept of Networking
Page
The concept of Stakeholder
Page
Networking Formative assessment
Assignment
The Elevator Pitch - Additional Reading
File
Conflict Management
Conflict Management
Conflict Management
The concept of conflict
Page
Common Sources of Conflict and Its Resolutions
Page
Conflict Management Styles
Page
Traits of an Effective Workplace Mediator
Page
Conflict Management Formative Assessment
Assignment
Setting and Achieving Objectives
Setting and Achieving Objectives
Setting and Achieving Objectives
Goals and Objectives concept
Page
Planning and Implementing Objectives
Page
Defining KPI’s
Page
242822 Formative Assessment
Assignment
Customer Care
Customer Care
Customer Care
The Customer Service Concept
Page
The Importance of Customer Care
Page
How to Identify Your Customers?
Page
How to Promote Good Customer Service?
Page
Identifying Needs and Expectations
Page
What Causes Conflict and Makes People Complain?
Page
How to encourage customers to complain?
Page
Practical Tips for Handling Complaints
Page
8600 Formative Assessment
Assignment
Summative Assessments
Summative Assessments
Summative Assessments
Summative Assessment
Assignment
Summative Activity
Assignment
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