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Future Performance Training
Home
About Us
Graduation Gallery
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New Applications
Training Calendar
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FAQ
Blog List
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GETC Qualifications
NC Qualifications
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Keys 2 Life Leaders For Life
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Keys 2 Life Leaders For Life
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Keys 2 Life Leadership Programme
Video-Internet Generated Answers
Student Orientation Guide
Student Tracker-Keys 2 Life Leders for Life
The Concept of Leadership
The Concept of Management
Concepts of Leadership And Management
Leadership Theories
Video: Leadership Theories
Motivation as a Leader
Theories of Motivation
Additional Reading: Theories of Motivation
Additional Reading: Functions of a Manager
Self-Assessment Tools
Resource List - Leadership
Leadership and Management Quiz
Leadership and Management - Knowledge Questions
Concepts Practical Questions
Introspective Questions
Resources - Emotional Intelligence
The Concept of Emotional Intelligence
How Will Emotional Intelligence (EI) Help You?
Dimensions of Emotional Intelligence
Emotional Intelligence in the Workplace
Techniques for Improving Emotional Intelligence
Giving and Receiving Feedback Using Emotional Intelligence
Additional Reading-Tasks of a Leader
Additional Reading - Motivation Q&A
Emotional Intelligence Multiple Choice
Formative Assessment - Emotional Intelligence
Establishing Constructive Relationships
The concept of Networking
The concept of Stakeholder
Networking Formative assessment
The Elevator Pitch - Additional Reading
The concept of conflict
Common Sources of Conflict and Its Resolutions
Conflict Management Styles
Traits of an Effective Workplace Mediator
Conflict Management Formative Assessment
Goals and Objectives concept
Planning and Implementing Objectives
Defining KPI’s
242822 Formative Assessment
The Customer Service Concept
The Importance of Customer Care
How to Identify Your Customers?
How to Promote Good Customer Service?
Identifying Needs and Expectations
What Causes Conflict and Makes People Complain?
How to encourage customers to complain?
Practical Tips for Handling Complaints
8600 Formative Assessment
Summative Assessment
Summative Activity
Keys 2 Life Leadership Programme ►
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