Everybody in your organization needs to be aware of plans, strategies, and methods that will be used to achieve goals. There is a greater risk of failure if you don’t have a good communication plan.

To implement this TQM principle:

• Establish an official line of communication so that all employees know about updates, policy changes, and new processes.
• Where possible, involve employees in decision-making.
• Make sure everybody in every department understands their roles and how they fit in with the rest of the company.

Benefits include:

• Boost in morale and motivation when employees understand how their contributions help the company achieve its goals
• Interdepartmental coordination and cooperation
• Elimination of silos
• Ability to more accurately measure the effectiveness of current policies and procedures
• Higher motivation from employees to achieve goals because they are part of the decision-making process