Customer Order
A customer places an order through one of the channels where a company sells its offerings.

Order Processing
The company validates the order, receives the requested quantity and products from inventory and produces documentation.

Replenishment
Reserve inventory moves to primary storage, replacing the purchased product. This process may trigger the production of more goods or ordering of raw materials from suppliers to maintain adequate inventory levels.

Picking
Warehouse workers pick products from storage to fulfill the order.

Packing, Staging and Loading
Staff packages, labels and documents the order according to internal and customer needs. Workers sort orders according to shipping mode, delivery speed or destination. The team loads the orders onto outgoing trucks.

Shipping and Documenting
The order leaves the warehouse for distribution centers or partners. The company’s system logs the shipment and sends the customer tracking details.

Last Mile Delivery
The order is delivered from the distribution center to the customer. This can be the most expensive—and most important—step.