Purpose
Reflect on the strengths and weaknesses of themselves and theirteams .It isintended for managers ofsmall businesses and
junior managers of business unitsin larger organisations. The term business unit in this unitstandard implies a small
business, cost center,section or department.Junior managersinclude, but are not limited to team leaders,supervisors, first
line managers and section heads. The position isterm is used to describe the first level of management in an organisation at
which an employee has other employeesreporting to him/her.This course also provides a broad introduction to a work
environment. It isthe starting point for a learnerin financialservices or other business environments. The focusis
knowledge,skills, values and attitudesin relation to the learner
's own work context and experience of the world of work.
Outcomes
- Understanding him/herself as workerin a specific position.
- Identifying own role in an organisation.
- Understanding the dynamics within a specific group.
- Using a variety ofstrategiesto deal with potential conflict in a team or group.
- Developing a plan of action to enhance team performance
Knowing how to behave in a business environment.
- Interpreting body language in a business context.
- Interacting with people in a businesssetting.
- Assessing own professional behaviorin a businesssetting.
Entry Level Requirements
- Grade 11
SAQA Alignment
Unit Standard Title: Apply knowledge of self in order to make a life decision
Unit Standard ID: 11813
NQF Level 2
Credits: 3
Unit Standard Title: Behave in a professional manner in a business environment
Unit Standard ID: 11459
NQF Level: 2
Credits: 4
Unit Standard Title: Apply knowledge of self and team in order to develop a plan to enhance team performance
Unit Standard ID: 13912
NQF Level: 3
Credits: 5
Future Performance Training