Course Purpose

This course will allow you to understand quality management systems in terms of its regulatory framework, history of key theory and international and national standards.

Course Outcomes

After you have completed this course you will be able to:

  • Understand  quality management systems in terms of its regulatory framework, history of key theory, and international and national standards.
  • Understand terms and definitions used in quality management.
  • Understand and explain Business processes in terms of their inter-relationships, integration, associated risks, and impacts.