Course Purpose

This course will prepare managers at any level in business, government, or industry, on how to communicate effectively, manage conflicts, build relationships, work in or lead teams with diverse backgrounds and most importantly write and present reports.

Course Outcomes

After you have completed this course you will be able to:

  1. Understand different communication channels used in business
  2. Understand methods of communication in a business setting
  3. Understand guidelines in communication
  4. Managing conflict in a business setting
  5. Making use of effective communication within a team
  6. Establishing an information gathering team
  7. Apply information gathering techniques for the purpose of reporting and proposal writing
  8. Understand methods of report writing
  9. Developing a feedback system on reporting