This qualification is intended to enhance the provision of service within the field of Administration within all sectors and this qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required.

The core component of this qualification contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources.

Exit Outcomes:

Gather and report informationPlan, monitor and control and information systemMaintain booking systemsParticipate in meetings and process documents and communications related theretoUtilise technology to produce informationPlan and conduct basic research in an office environmentCoordinate meetings, minor events and travel arrangementsSet personal goalsFunction in a team and overall business environmentDemonstrate an understanding of employment relations