+27 011 482 9967admin@fptacademy.co.za

National Certificate: Labour Relations Practice

Qual ID: 93993 LP 48641

NQF Level: 5

Minimum Credits: 121

Services Seta Qualification

This Qualification is the second step in a learning pathway that underpins a career in the Labour Relations arena. A large number of the competencies developed in the Qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice.

Many different roles and careers are linked to and affected by this Qualification. They include but are not limited to:

  • HR officers
  • Case Management Officers – Bargaining Councils
  • Department of Labour Advice officers
  • Labour brokers
  • Union officials, particularly organisers
  • CCMA case management officials
  • Public and/or private agents providing labour law advice
  • IR administrators
  • Dispute Resolution Call Centre Agents

Specifically the purpose of this Certificate Qualification is to:

  • Equip learners to understand and apply the underlying principles of the Labour Relations sector and associated Human Resource Development Legislation.
  • Provide a Qualification at NQF Level 5 that is the second step in a learning pathway in the Labour Relations field which will enhance the mobility of employees along a career path in the sector

This can be done through an individual learning programme or through associated learnerships at various levels and areas in the Labour Relations environment.

  • Provide for mobility of learning into associated areas such as Human Resource Practice, Consulting etc.
  • Equip learners to become effective employees, employers and/or self-employed members of society.
  • Develop a richer learning environment in the field of Labour Relations through high quality lifelong learning.
  • Improve the Labour Relations skills of employees in the sector, as well as of employers who wish to become experts in the labour relations field to ensure compliance of their organization with labour legislation
  • Enable the learner to assist workers/employees within his/her community in terms of their labour rights and obligations and thereby ensure social and economic transformation.
  • Ensure the development of competence in the Labour Relations field, arguably one of the most important arenas for social and economic transformation in the country.

Qualifying learners will have acquired a range of competencies in the areas of:

  • Labour Relations Practice.
  • Human Resources.
  • The implementation of policies and procedures.
  • Communication.
  • Legal knowledge.
  • Business practice and ethics.

This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. It creates increased opportunity for access to lifelong learning for learners both employed and unemployed. It also provides recognition to learners through a formal qualification of knowledge and skills they might have acquired in the workplace. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.

Vertical Articulation:

This qualification articulates vertically with the following qualifications:

  • The Qualifications in Labour Relations Practice at NQF Level 6 and above.
  • The Qualifications Business Consulting Practice at NQF Level 6.
  • The National Certificate in Management: NQF Level 5.
  • The National Diploma in Human Resource Development: Level 5.
  • The Qualification is a stepping-stone for other programmes that involve Labour Relations Practice


The Certificate in Labour Relations Practice: NQF Level 5, is part of the learning pathway in Labour Relations, which starts with a National Certificate at NQF Level 4 and will end with a Qualification at NQF 7 so encouraging the notion of life-long learning.

With the advent of democratic government in South Africa in 1994 an entirely new approach to Labour Relations Practice in South Africa has emerged. There has been the establishment of new statutory structures with implications for every level of labour relations in the country. It is estimated that between ten and fifteen thousand persons will require some or all of the competencies contained in this Qualification.

The Certificate in Labour Relations Practice: NQF Level 5, is designed to meet the needs of learners who are already employed and involved in the fields of Labour Relations and/or Labour Law. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in the Labour Relations and associated fields, or in other fields where this learning may be useful. This includes adult learners who want to enter the sector or develop their careers in one or more of the related sub-fields. This Qualification would also be relevant to many Human Resources (HR) Practitioners. Since the Certificate is part of a learning pathway, it will offer mobility to persons operating at any level in the field.

The Qualification provides learners with a background in Labour Law. This will enable them to understand the South African Labour Relations field and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery, company longevity, the promotion of wealth and job creation.

Application of the learning achieved in completing this Qualification will also assist employed and unemployed persons to enforce their labour rights, while at the same time enabling them to become aware of their obligations.

The Qualification recognises the fact that knowledge and the application of Labour Legislation is a business imperative, necessary for the success of any organisation, both strategically and operationally. This Certificate is thus designed to enable individuals to develop the theoretical competencies and the practical skills to operate effectively in the field. 
Practitioners and/or organisations in the following fields would have an interest in the Qualification:

  • The Commission for Conciliation, Mediation & Arbitration.
  • The Department of Labour.
  • Labour law, labour courts (including appeal courts) & labour consultants.
  • Bargaining & statutory councils.
  • Private labour agents.
  • Public & private labour advice offices.
  • Law firms, particularly labour lawyers.
  • Commercial organisations. 

This Qualification also reflects some of the needs of the Human Resources sector both now and in the future.

The impact of the Qualification on society and the economy is reflected in the multiple job roles and careers that can stem from the Qualification, including self-employment opportunities, job creation opportunities and the development of, or entry to, learners who are employed within the private or public sector. It can further stimulate and support skills development in the SMME sector.

The Certificate in Labour Relations Practice is structured in such a way that it supports the ability of public agencies to enforce the rights and obligations of both employers and employees while also allowing for specialised competencies in Labour Relations for use in commercial situations

The Qualification is also ideal for the development of a number of learnerships leading to the attainment of the Qualification and so to improved career opportunities for employed and unemployed learners. 

In order to enrol for this qualification you will be required to meet the entry level requirements as set out below.

It is assumed that the learner attempting this qualification is competent in:

  • Communication at NQF Level 4
  • Mathematical Literacy at NQF Level 4

Exit Level Outcomes

Once you have completed this qualification you will be able to:

  1. Communicate effectively in the workplace with internal and external clients.
  2. Screen and refer cases.
  3. Operate the case management process and manage the flow of information.
  4. Apply knowledge of applicable Labour legislation to real or simulated cases.
  5. Apply the Rules of the Commission for Conciliation, Mediation and Arbitration.
  6. Understand the regulations of the Labour Relations Act relating to Collective Agreements and Bargaining Councils.
  7. Analyse referred disputes and select appropriate resolution process.
  8. Apply knowledge of the Compensation for Occupational Injury and Disease Act of 1993 (COIDA).
  9. Demonstrate an understanding of the transformative elements of the Human Resource Development Legislation.
  10. Conduct a pre-conciliation by telephone.

Qualification Rules

This qualification is made up of Fundamental, Core and Elective unit standards and a minimum of 121 credits is required to complete the qualification.

Fundamental Component:

All unit standards totalling 20 credits are compulsory.

Core Component

The Core Component consists of unit standard totalling 89 credits and are compulsory.

Elective Component:

  • Learners are required to select unit standards totalling a minimum of 12 credits.

The following courses must be completed in order to complete the qualification:

Communication Strategies

  1. Use the writing process to compose texts required in the business environment. (5 Credits)
  2. Analyse and communicate workplace data. (5 Credits)
  3. Apply workplace communication skills. (10 Credits)

Labour Relations Law

  1. Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997). (8 Credits)
  2. Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995). (12 Credits)
  3. Demonstrate knowledge and insight into the Compensation for Occupational Injury and Disease Act 130 of 1993 (COIDA). (2 Credits)
  4. Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils. (6 Credits)
  5. Interpret and apply collective agreements. (6 Credits)

Case Management

  1. Screen and allocate referrals. (6 Credits)
  2. Conduct a pre-conciliation by telephone in terms of the CCMA rules. (8 Credits)
  3. Operate the case management process. (10 Credits)
  4. Analyse complaints and reports relating to referred disputes and select appropriate resolution process. (10 Credits)
  5. Demonstrate and apply an understanding of the CCMA rules. (3 Credits)
  6. Demonstrate and apply an understanding of bargaining council rules. (3 Credits)

Human Resource Management Practice

  1. Implement systems to meet the flow of information in a team, department or division. (3 Credits)
  2. Interpret and manage conflicts within the workplace. (8 Credits)
  3. Demonstrate an understanding of professional values and ethics. (4 Credits)
  4. Demonstrate understanding of the transformative elements of the HRD legislation. (10 Credits)
  5. Contribute to information distribution regarding HIV/AIDS in the workplace. (4 Credits)

To enrol for this qualification you will be required to complete a registration form which you can access by clicking on the Online Registration Button or you may download the enrolment form, by clicking the Download Registration Button. Please complete the form and submit or email it to registrations@fptacademy.co.za together with the supporting documents requested. 

Should you wish to register for any of the courses listed under the courses tab, you may do so via our online learning portal and you will be able to register and pay for the course either via EFT or using your Debit or Credit Card.

Click on the course name of your choice under the Courses Tab. By clicking on the course name you will be directly to the online course enrolment, where you will be able to access and complete the course online.

To complete this qualification or any of the courses listed under this qualification you will be required to complete a Portfolio of Evidence for each course. 

The Portfolio of Evidence will consist of the following sections:

  1. Portfolio of Evidence Guide – Completed and Signed by Learner
  2. Personal Information – Containing documents such as a Certified Copy of ID and Certificates as well as your recent updated CV.
  3. Formative Assessment – This will consists of activities that you have completed during the period of your study. 
  4. Summative Assessment – This assessment will consist of a final assessment once you have completed a course and will consist of the following sections:
  • Knowledge Questions
  • Practical Questions
  • Practical Assignment
  • Peer Evaluation

Final Summative Assessment

This assessment is based on the Exit Level Outcomes of the Qualification and you will be required to submit the following:

  1. In-Service Training Log Book
  2. Final Summative Assessment Assignments