A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:
- Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
- Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
- Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
- Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
- Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
- Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.
This qualification articulates horizontally with the following qualifications:
- National Certificate: Marketing Management, NQF Level 5.
- ID 48847: National Certificate: Business Consulting, NQF Level 5.
- ID 49554: National Diploma: Public Finance Management and Administration, NQF Level 5.
- ID 20892: National Diploma: Human Resources Management and Practices, NQF Level 5.
- ID 58395: National Certificate: Project Management, NQF Level 5.
- National Diploma: Management, NQF Level 6.
- National Degree: Management, NQF Level 6.
- ID 20901: National Diploma: Marketing Management, NQF Level 6.
- ID 20909: National Diploma: Customer Management, NQF Level 6.
- ID 20240: National Diploma: Public Finance Management and Administration, NQF Level 6.
The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.
The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries. It reflects a similar design to the FETC: Generic Management, in that it provides opportunities for learners to transfer between various specialisations within management. This leads to the strengthening of management competencies and will enable managers at this level to manage successfully systems, processes, resources, managers and teams in their various occupations and contexts.
This qualification is further intended to empower learners to acquire the knowledge, skills, attitudes and values required to operate confidently as individuals in South African communities and to respond to the challenging economic environment and constantly changing world of work. Ultimately, this qualification is aimed at improving the effectiveness and leadership abilities of middle managers in various occupations in South Africa, in private and public business entities as well as non-governmental organisations. For this reason, the word ‘entity’ includes a company, business unit, public institution, small business or non-profit organisation.
In order to enrol for this qualification you will be required to meet the entry level requirements as set out below.4It is assumed that the learner attempting this qualification is competent in:
- Communication at NQF Level 3
- Mathematical Literacy at NQF Level 4
Exit Level Outcomes
Once you have completed this qualification you will be able to:
- Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
- Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
- Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
- Build relationships with superiors and with stakeholders across the value chain.
- Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
- Enhance the development of teams and team members.
This qualification is made up of Fundamental, Core and Elective unit standards and a minimum of 162 credits is required to complete the qualification.
All unit standards totalling 49 credits are compulsory.
The Core Component consists of unit standard totalling 79 credits that are compulsory
- Learners are required to select unit standards totalling a minimum of 35 credits.
The following electives are Linked to this qualification:
- General Management (Learning Programme ID 60269):
- ID 252030: Analyse compliance to legal requirements and recommend corrective actions, NQF Level 5, 4 credits.
- ID 252041: Promote a learning culture in an organisation, NQF Level 5, 5 credits.
- ID 114212: Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit NQF Level 4, 3 credits.
- ID 12140: Recruit and select candidates to fill defined positions, NQF Level 5, 9 credits.
- ID 12761: Demonstrate an understanding of macroeconomic principles as they apply to the South African business environment, NQF Level 4, 8 credits.
- ID 252024: Evaluate current practices against best practice, NQF Level 5, 4 credits.
- ID 252033: Develop ways of dealing with the impact of dreaded diseases and in particular HIV/AIDS, NQF Level 5, 8 credits.
- ID 252039: Develop a plan to combat corruption, NQF Level 5, 5 credits.
- ID 10048: Identify brand mix elements, NQF Level 5, 8 credits.
- ID 114226: Interpret and manage conflicts in the workplace, NQF Level 5, 8 credits.
- ID 252031: Apply the principles and concepts of emotional intelligence to the management of self and others, NQF Level 5, 4 credits.
- ID 117853: Conduct negotiations to deal with conflict situations, NQF Level 5, 8 credits.
- ID 15230: Monitor team members and measure effectiveness of performance, Level 5, 4 credits.
- ID 264408: Manage and improve communication processes in a function, Level 6, 3 credits.
- ID 15224: Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks, Level 5, 4 credits.
- ID 15214: Recognize areas in need of change make recommendations and implement change in the team, department or division, NQF Level 5, 3 credits.
- ID 15219: Develop and implement a strategy and action plans for a team, department or division, NQF Level 5, 4 credits.
- ID 15236: Apply financial analysis, NQF Level 5, 4 credits.
The following courses must be completed in order to complete the qualification:
- Develop, implement and evaluate an operational plan. (8 Credits)
- Formulate recommendations for a change process. (8 Credits)
- Develop, implement and evaluate a project plan. (8 Credits)
Leadership and Management
- Analyse leadership and related theories in a work context. (8 Credits)
- Apply the principles of knowledge management. (6 Credits)
- Select and coach first line managers. (8 Credits)
- Lead people development and talent management. (8 Credits)
- Create and manage an environment that promotes innovation. (6 Credits)
- Apply the principles of ethics. (5 Credits)
Risk and Financial Management
- Monitor, assess and manage risk. (8 Credits)
- Apply mathematical analysis to economic and financial information. (6 Credits)
- Manage the Finances of a Unit. (8 Credits)
- Monitor and evaluate team members against performance standards. (8 Credits)
- Build teams to achieve goals and objective. (6 Credits)
- Manage a diverse work force to add value. (6 Credits)
- Interpret and manage conflicts within the workplace. (8 Credits)
- Devise and apply strategies to establish and maintain workplace relationships. (6 Credits)
- Communication Strategies. (8 Credits)
- Apply a systems approach to decision making. (6 Credits)
- Promote a learning culture in an organisation. (5 Credits)
- Recruit and select candidates to fill defined positions. (9 Credits)
- Develop a plan to combat corruption. (5 Credits)
- Recognise areas in need of change, make recommendationsand implement change in the team, department or division. (3 Credits)
- Develop and implement a strategy and action plans for a team, department or division. (4 credits)
- Apply the principles and concepts of emotional intelligence to the management of self and others. (4 Credits)
To enrol for this qualification you will be required to complete a registration form which you can access by clicking on the Online Registration Button or you may download the enrolment form, by clicking the Download Registration Button. Please complete the form and submit or email it to firstname.lastname@example.org together with the supporting documents requested.
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Click on the course name of your choice under the Courses Tab. By clicking on the course name you will be directly to the online course enrolment, where you will be able to access and complete the course online.
To complete this qualification or any of the courses listed under this qualification you will be required to complete a Portfolio of Evidence for each course.
The Portfolio of Evidence will consist of the following sections:
- Portfolio of Evidence Guide – Completed and Signed by Learner
- Personal Information – Containing documents such as a Certified Copy of ID and Highest Qualification Achieved Certificate as well as your recent updated CV.
- Formative Assessment – This will consist of activities that you have completed during the period of your study.
- Summative Assessment – This assessment will consist of a final assessment once you have completed a course and will consist of the following sections:
- Knowledge Questions
- Practical Questions
- Practical Assignment
- Peer Evaluation
Final Summative Assessment
This assessment is based on the Exit Level Outcomes of the Qualification and you will be required to submit the following:
5. In-Service Training Log Book
6. Final Summative Assessment Assignments