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This course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. 

Unit Standard ID: 252027 

Unit Standard Title: Devise and apply strategies to establish and maintain workplace relationships

NQF Level: 5

Credits: 6 

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Study Pathway

This course forms part of the following qualifications:

National Certificate: Quality Management Systems NQF 5

Outcomes:

The qualifying learner is capable of: 
  • Liaising and networking with internal and external stakeholders.
  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying a strategy to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace. 

In order for you to enter this course the following learning should be in place:

  • Mathematical literacy at NQF Level 4.
  • Communication at NQF Level 4.
  • Computer literacy NQF Level 4
  • Grade 12

Classroom Based: 

  • Contact Phase: 2 days
  • Preparation of POE & Summative Assessment: up to 4 weeks.

Online Training: 

  • Online learning will take at least 1-2 weeks to complete each lesson. You will be required to complete an online test after you have completed each lesson.
  • Preparation of POE & Summative Assessment: up to 4 weeks.

You will receive two certificates. The first certificate will be issued to you via online and is printable once you have completed the online course as well as the formative assessment provided to you online. 

You will be required to download and print this certificate together with the portfolio of evidence guide, as well as your assignments which has to be completed and signed by you. This must be sent to us for assessment and verification.

On successful completion and acceptance of the Portfolio of Evidence and Summative Assessment the results will be submitted to the relevant SETA/ETQ for verification, once the SETA/ETQ has endorsed the results you will be issued with a statement of results as well as a certificate of competence, which will then be your second certificate.