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Topic outline

  • SP 1 Effective Communication Skills

    Assessment Criteria

    Once you have completed this section you will be tested on your knowledge and application on the following:

    • The correct language, industry-specific terminology, format, register, and conventions specific to business texts for effective writing are used in written communication.
    • Information needed to compile reports, memorandums, letters, etc is identified and collected for a specific business environment.
    • Plain language avoiding the use of jargon, but using industry-specific terminology, is used in all business writing, presentations, and oral communications.
    • Tables, graphs, diagrams, and charts to capture information relevant to a variety of workplace functions are selected and used appropriately in terms of the type of information to be relayed and the target audience.
    • Presentations are made using tables, graphs, diagrams, charts, and electronic aids such as PowerPoint.
    • Oral communications are interpreted, understood, and acted upon in the workplace.
    • Effective oral communication is undertaken so that colleagues and clients understand the message being relayed.

  • SP 2 Labour Law and Contracts Management

    Assessment Criteria


    • The scope and primary purpose of the Basic Conditions of Employment Act and the Labour Relations Act are determined, summarised, and explained with examples.
    • The bodies established by the L.R.A. are identified and a description is given of their purpose, powers, functions, and roles.
    • Issues such as dismissal disputes, unfair labour practices, dispute resolution routes, and codes of good labour practice as covered by the act are specified and explained with examples.
    • The regulation of working time, the particulars related to employment, remuneration, and termination of employment, and the application of an employee's leave entitlement as set in the act is understood and applied to real or simulated cases.

  • SP 3 Regulations of the Labour Relations Act relating to Collective Agreements and Bargaining Councils

    Assessment Criteria

    • The creation of the CCMA, its origins, functions, powers and duties are clarified, clearly understood and explained orally.
    • A collective agreement can be explained in terms of the parties to a collective agreement, their roles and its legal status.
    • The differences between a collective and an extended agreement are explained together with the legal processes of enforcement to the two types of agreements.

    • SP 5 Compensation for Occupational Injury and Disease Act of 1993 (COIDA)

      Assessment Criteria

    • SP 6 Understanding of the transformative elements of the Human Resource Development Legislation.

      Assessment Criteria

      • An overview of the South African HRD legislation is given with an emphasis on the transformative elements it.

      • SP 7 Operate the case management process

        Assessment Criteria

        Once you have completed this section you will be tested on your knowledge and application of the following:

      • SP 8 Analyse referred disputes and select appropriate resolution process

        Assessment Criteria

        • The complaint is identified and an analysis of all relevant information is carried out to aid the resolution.
        • A solution to the problem is selected based on the facts and parties in the cases.
        • The solution is communicated to all stakeholders and the necessary actions are executed within the field of authority.

      • SP 9 Screen and refer cases

        Assessment Criteria

        Once you have completed this section you will be tested on your knowledge and application on the following:

        • The purpose of Screening of Referrals is understood in terms of the cases received.
        • Cases are screened according to organisational policy and procedures.
        • Cases are allocated to the appropriate person/department according to organisational policy and procedures.

      • SP 10 Conduct a pre-conciliation by telephone

        Assessment Criteria