National Certificate: Business Management

Qual ID: 83946 LP 23654

NQF Level: 3

Minimum Credits: 120

Services Seta Qualification 


The purpose of the qualification is to build the knowledge and skills required by employees in junior management who have had schooling below NQF level 3. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as junior managers in the South African community and to respond to the challenges of the economic environment and changing world of work.

Management is an essential, key function of a business. The National Certificate in Management: Level 3 is designed to meet the needs of learners who require junior management skills in all sectors of the economy. It is intended for junior managers of business units in medium to large organisations. The term business unit in this qualification implies a cost centre, section or department. It is envisaged that learners who complete this qualification will be engaged in multiple work roles in a variety of organisations and will be able to play a part, at their level, in the implementing of the vision and contributing ultimately to the success of an organisation.

Junior management positions in organizations include, but are not limited to team leaders, supervisors, first line managers and section heads. The position or term, “junior manager” is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The National Certificate in Management: NQF Level 3 exposes learners to a broad set of core competencies covering a number of aspects of junior management. It is intended for learners who:

  • Have attained a National Certificate: Level 2 and wish to continue on a path of life-long learning in the field of management.
  • Were previously disadvantaged and were therefore denied access to Further Education and Training or management positions.
  • Wish to extend their range of skills and knowledge of management so that they progress within their chosen career path.
  • Are team leaders or supervisors and wish to improve their management skills.
  • See themselves as future managers and need to start their training at the lower end of management.

The National Certificate in Management: Level 3 allows the individual to work towards a nationally recognised qualification. It is flexible enough to accommodate both learners in formal education and learners already employed in business or industry. It aims to develop informed and skilled junior managers.

The qualification at this level is generic so as to allow maximum mobility between industries. Skills, knowledge, values, and attitudes reflected in the Qualification are building blocks that will be developed further at NQF level 4. The intention is:

  • To promote the development of knowledge and management skills that are required in all sectors.
  • To release the potential of people.
  • To provide opportunities for people to move up the value chain.


Learners already employed in junior management in business and industry at this level do work that requires a well-developed range of skills. The National Certificate in Generic Management: NQF Level 3 should assist junior managers to contribute to improved productivity and efficiency within the business environment. It should provide the means for current junior managers to receive recognition of prior learning and to upgrade their skills. Qualifying learners should be competent, at a basic level, in competencies relating to:

  • Managing systems and processes, including planning own and group and team members` activities
  • Managing resources
  • Managing teams and individuals, including leading teams and participation in meetings
  • Managing self.

Junior managers are generally in positions that require knowledge and expertise in a specific work function. It is therefore envisaged that learners at this level may elect to do a relevant workplace qualification in their field and include the unit standards that are classified as core in the National Certificate in Management: Level 3 as electives in another qualification. This would ensure that they have both industry and management expertise. This support the notion that junior managers are firstly experts in their field and secondly managers.

This qualification could also be useful to managers of small businesses. 

As a qualification that covers management, it provides a framework for learners to develop competencies that will enable them to become competent junior managers. It introduces some theoretical concepts, requires the application of a limited base of knowledge and requires a well-developed range of skills that will enable learners to be informed workers in their chosen industry. It provides a balanced learning experience that allows flexible access to further education, life long learning, higher education and to productive employment in a range of occupational contexts. It provides an opportunity for learners to learn and apply academic skills in relation to management and will provide them with skills to adapt to changes in work procedures and processes in business and industry.

The National Certificate in Management: Level 3 is intended for personnel already employed and other learners who intend to follow a career in management. The unit standards classified as core may be added to other industry qualifications to provide a management focus and align qualifications to the work done by learners. Practical competence is within a number of contexts some of which may be non-routine. The focus is on comparison, choice, interpretation and application of knowledge.

Qualifying learners are capable of:

  • Carrying out simple research tasks.
  • Interpreting current affairs related to a specific business sector.
  • Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation.
  • Applying knowledge of self and team to enhance team performance.
  • Maintaining records.
  • Managing time and the work process.
  • Explaining the structure of an organisation.
  • Conducting a formal meeting.
  • Inducting a new member of a team.
  • Motivating a team.
  • Describing the management function of an organisation.

In order to enrol for this qualification you will be required to meet the entry level requirements as set out below.

It is assumed that the learner attempting this qualification is competent in:

  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2.

Exit Level Outcomes

Once you have completed this qualification you will be able to:

  • Co-ordinating with others.
  • Making significant choices from a wide range of procedures.
  • Operating in a number of contexts.
  • Making comparisons.
  • Performing junior management functions.
  • Maintaining records.
  • Carrying out simple research and tasks.
  • Interpreting current affairs related to a specific business sector.
  • Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation.
  • Applying knowledge of self and team to enhance team performance.
  • Managing time and the work process.
  • Explaining the structure of an organisation.
  • Conducting a formal meeting.
  • Inducting a new member of a team.
  • Motivating a team.
  • Describing the management function of an organisation.

Learners may have significant responsibility for the quantity and quality of their own output under general supervision. They may be responsible for the output of others. 

The learner can demonstrate ability to:

  • Identify and solve problems related to his/her own life and the management of a team or group in which responses show that responsible decisions using critical and creative thinking have been made. The learner is required to apply knowledge of management to different situations.
  • Work effectively with others as a member of a team, group or organisation as junior management implies the management of a group or team. Several assessment criteria require learners to demonstrate competence as a group/team leader or manager. As the qualification focuses on generic management it implies that the learner would not work alone.
  • Organise and manage oneself and one`s activities responsibly and effectively in that it is expected that the learners will be responsible for his/her own learning and for organising his/her own work and allocated tasks and those of a group or team responsibly in the work environment. The learner is required to complete research assignments on time and to apply knowledge of different aspects of management to manage team or group.
  • Collect, organise and critically evaluate information. These competencies are built into the assessment criteria in many of the unit standards and the learners is required to do research projects and compare information from the main and financial sections of a daily or weekly newspaper.
  • Communicate effectively using visual, mathematics and language skills in the modes of oral and/or written presentations. These competencies are an integral part of all the unit standards and are built into the assessment criteria.
  • Use science and technology effectively and critically showing responsibility towards the environment and the health of others in cases where computer end user standards are included as electives.
  • Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in that references are made wherever applicable to the learner` part in the big picture and how his/her actions have implications up and down the line an organisation.

In addition this qualification contributes to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make the individual aware of the importance of:

  • Reflecting on and exploring a variety of strategies to learn more effectively in order to become an informed worker in a business or industry.
  • Participating as a responsible citizen in the life of local, national and global communities by accepting own responsibility for wellness and HIV/ADIS and being a responsible worker.
  • Being culturally and aesthetically sensitive across a range of social contexts in dealing with diverse people in the workplace including customers, co-workers and people who are surveyed or interviewed. The inclusion of an additional official South African language further supports this outcome.
  • Exploring education and career opportunities in investigating the structure of a workplace. 

Qualification Rules

This qualification is made up of Fundamental, Core and Elective unit standards and a minimum of 120 credits is required to complete the qualification.

Fundamental Component:

All unit standards totaling 36 credits are compulsory.

Core Component

The Core Component consists of unit standard totaling 65 credits of which all is compulsory.

Elective Component:

Learners are required to select unit standards totaling a minimum of 19 credits.

Core Courses

The following courses must be completed in order to complete the qualification:

Principles of Management

  1. Apply knowledge of self and team in order to develop a plan to enhance team performance
  2. Indicate the role of a team leader ensuring that a team meets an organisation`s standards
  3. Describe and apply the management functions of an organization

Business Administration Functions

  1. Interpret current affairs related to a specific business sector
  2. Investigate and explain the structure of a selected workplace or organisation
  3. Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace

Human Resource Management Functions

  1. Induct a new member into a team
  2. Manage time and the work process in a business environment
  3. Motivate a team
  4. Identify and keep the records that a team manager is responsible for keeping

Management Functions

  1. Care for Customers
  2. Describe the relationship of junior management to the general management function
  3. Conduct a formal meeting
    Apply knowledge of self in order to make a life decision
  4. Produce word processing documents for business
  5. Negotiate an agreement or deal in an authentic work situation

Fundamental Courses

The following courses must be completed in order to complete the qualification:

  1. Mathematical Literacy (16 Credits)
  2. Communication Literacy (20 Credits)

Additional Courses

You man choose to add any of the additional courses listed below for extra credits:

  1. Demonstrate knowledge and understanding of the statutory cover afforded under the Compensation for Occupational Injuries and Diseases Act, 130 of 1993, as amended (COIDA)  (3 Credits)
  2. Recognise areas in need of change, make recommendations and implement change in the team, department or division (3 Credits)

To enrol for this qualification you will be required to complete a registration form which you can access by clicking on the Online Registration Button or you may download the enrolment form, by clicking the Download Registration Button. Please complete the form and submit or email it to together with the supporting documents requested. 

Should you wish to register for any of the courses listed under the courses tab, you may do so via our online learning portal and you will be able to register and pay for the course either via EFT or using your Debit or Credit Card.

Click on the course name of your choice under the Courses Tab. By clicking on the course name you will be directly to the online course enrolment, where you will be able to access and complete the course online.

To complete this qualification or any of the courses listed under this qualification you will be required to complete a Portfolio of Evidence for each course. 

The Portfolio of Evidence will consist of the following sections and must reach our offices in its original form:

  1. Portfolio of Evidence Guide – Completed and Signed by Learner
  2. Personal Information – Containing documents such as a Certified Copy of ID and Certificates as well as your recent updated CV.
  3. Formative Assessment – This will consists of activities that you have completed during the period of your study. 
  4. Summative Assessment – This assessment will consist of a final assessment once you have completed a course and will consist of the following sections:
  • Knowledge Questions
  • Practical Questions
  • Practical Assignment
  • Peer Evaluation

Final Summative Assessment

This assessment is based on the Exit Level Outcomes of the Qualification and you will be required to submit the following:

5. In-Service Training Log Book

6. Final Summative Assessment Assignments